Refund policy

At MOONLIT PAWS, we want you to absolutely love your gear. If you’re not satisfied, we’ll make it right.

We offer refunds for:

• Items that were sent incorrectly

• Damaged or defective products

Refund requests must be made within 30 days of the purchase date.

To request a refund, please contact us at support@moonlitpaws.co.uk with your order number and a brief description of the issue.

This Refund Policy may be updated at any time without prior notice. For the most current version, please reach out to support@moonlitpaws.co.uk 

For best long-term results, please refer to our washing and care instructions provided with your purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@moonlitpaws.co.uk